Date: 16 July 2025
Time: 14:30 (BST) | 09:30 (EST)
Location: Online
We inhabit a world with diverse people. It is both a moral imperative and a significant business benefit to ensure diverse people are included, supported, and empowered to succeed.
Watch this 90-minute webinar exploring diversity and inclusion in practise. During this interactive webinar, leading Travel & Tourism organisations outlined their diversity, equity, inclusion, and belonging practices and shared some top lessons to help others implement similarly effective practices.
Every Travel & Tourism stakeholder, whether in HR or in traveller-facing roles, can watch this informative session and gain valuable insights on how to foster and maintain a more inclusive Travel & Tourism sector for employees and travellers alike.
Webinar Top 5 Learnings
- Diversity, Equity, Inclusion and Belonging (DEIB) are not just values to talk about but a practice that the Travel & Tourism sector must actively implement. Whether workers, suppliers, or customers – a committed DEIB practice will ensure that diverse voices are heard and supported.
- Travel & Tourism businesses should assess DEIB within their workforce, considering cultural competency training for staff and monitoring for bias in decision making.
- Businesses can ensure that DEIB is embedded throughout recruitment processes, from the use of inclusive language in job specifications to arranging diverse panels of interviewers.
- Consider supporting suppliers that prioritise employing diverse and underrepresented people and providing products tailored to diverse audiences or specific groups.
- Investing in accessibility is not only an ethical choice but a good business choice as well. Travellers with access needs are more likely to stay longer, spend more, and make a return trip. Most are seniors who are also more likely to travel outside peak season.
Discover examples of DEIB in practice and recommendations of ways to make Travel & Tourism more inclusive in WTTC’s report Creating Belonging: Diversity, Equity, Inclusion & Belonging in Travel & Tourism. Other WTTC resources related to DEIB are available at Research Hub.
Speakers and Panellists
Tony Byers
Chief Inclusion & Diversity Officer
Spencer Stuart
Hazel McGuire
Chief Marketing Officer
Intrepid Travel
Enrique Ruiz de Lera
Chief Marketing Officer
TURESPAÑA
Julia Simpson
President and CEO
World Travel & Tourism Council (WTTC)
Lethabo-Thabo Royds
Content & Programme Director
World Travel & Tourism Council (WTTC)
Agenda
Welcome
Overview of Diversity & Inclusion in Travel & Tourism
Inclusive Hiring
Dr Tony Byers, Chief Inclusion & Diversity Officer, Spencer Stuart
Inclusive Experiences
Ms Hazel McGuire, Chief Marketing Officer, Intrepid Travel
More Accessible Travel
Mr Enrique Ruiz de Lera, Chief Marketing Officer, Turespaña
Close
Watch the Recording
Creating Belonging: Diversity, Equity, Inclusion, & Belonging in Travel & Tourism
This report provides a meaningful guide on how to navigate and promote Diversity, Equity, Inclusion, and Belonging within the Travel & Tourism sector. The qualitative analysis educates readers on the nuances around DEIB terms, while the quantitative analysis of the DEIB metrics defines the present landscape in a few key markets around the world.
Inclusive and Accessible Travel Guidelines
This WTTC report provides guidelines on how to promote accessible travel, emphasising systemic support, safe spaces, engaging systems and inclusion in travel experiences.
Inclusion and Diversity Guidelines
The latest WTTC report offers guidelines for fostering inclusion and diversity in Travel & Tourism through supportive systems, safe spaces, agile systems and exemplary practices.
