inclusion

Webinar: Inclusion in Practise

Join us for a 90-minute webinar exploring diversity and inclusion in practise.

Date: 16 July 2025

Time: 14:30 (BST) | 09:30 (EST)

Location: Online

We inhabit a world with diverse people. It is both a moral imperative and a significant business benefit to ensure diverse people are included, supported, and empowered to succeed. 

Watch this 90-minute webinar exploring diversity and inclusion in practise. During this interactive webinar, leading Travel & Tourism organisations outlined their diversity, equity, inclusion, and belonging practices and shared some top lessons to help others implement similarly effective practices. 

Every Travel & Tourism stakeholder, whether in HR or in traveller-facing roles, can watch this informative session and gain valuable insights on how to foster and maintain a more inclusive Travel & Tourism sector for employees and travellers alike. 

Watch Now

Webinar Top 5 Learnings


  1. Diversity, Equity, Inclusion and Belonging (DEIB) are not just values to talk about but a practice that the Travel & Tourism sector must actively implement. Whether workers, suppliers, or customers – a committed DEIB practice will ensure that diverse voices are heard and supported. 
  2. Travel & Tourism businesses should assess DEIB within their workforce, considering cultural competency training for staff and monitoring for bias in decision making.
  3. Businesses can ensure that DEIB is embedded throughout recruitment processes, from the use of inclusive language in job specifications to arranging diverse panels of interviewers.
  4. Consider supporting suppliers that prioritise employing diverse and underrepresented people and providing products tailored to diverse audiences or specific groups.
  5. Investing in accessibility is not only an ethical choice but a good business choice as well. Travellers with access needs are more likely to stay longer, spend more, and make a return trip. Most are seniors who are also more likely to travel outside peak season.


    Discover examples of DEIB in practice and recommendations of ways to make Travel & Tourism more inclusive in WTTC’s report Creating Belonging: Diversity, Equity, Inclusion & Belonging in Travel & Tourism. Other WTTC resources related to DEIB are available at Research Hub.


Speakers and Panellists

Byers Tony - Spencer Stuart

Tony Byers

Chief Inclusion & Diversity Officer

Spencer Stuart

Hazel McGuire - Intrepid

Hazel McGuire

Chief Marketing Officer

Intrepid Travel

Enrique Ruiz de Lera - TURESPAÑA

Enrique Ruiz de Lera

Chief Marketing Officer

TURESPAÑA

Julia Simpson

Julia Simpson

President and CEO

World Travel & Tourism Council (WTTC)

Lethabo-Thabo Royds

Lethabo-Thabo Royds

Content & Programme Director

World Travel & Tourism Council (WTTC)

Agenda


Welcome 

Overview of Diversity & Inclusion in Travel & Tourism

Inclusive Hiring

Dr Tony Byers, Chief Inclusion & Diversity Officer, Spencer Stuart

Inclusive Experiences 

Ms Hazel McGuire, Chief Marketing Officer, Intrepid Travel

More Accessible Travel 

Mr Enrique Ruiz de Lera, Chief Marketing Officer, Turespaña

Close 

Watch the Recording

Creating Belonging: Diversity, Equity, Inclusion, & Belonging in Travel & Tourism

This report provides a meaningful guide on how to navigate and promote Diversity, Equity, Inclusion, and Belonging within the Travel & Tourism sector. The qualitative analysis educates readers on the nuances around DEIB terms, while the quantitative analysis of the DEIB metrics defines the present landscape in a few key markets around the world.

Report Cover for Creating Belonging Diversity, Equity, Inclusion & Belonging

Inclusive and Accessible Travel Guidelines

This WTTC report provides guidelines on how to promote  accessible travel, emphasising systemic support, safe spaces, engaging  systems and inclusion in travel experiences.

Inclusive and Accessible Travel Guidelines cover

Inclusion and Diversity Guidelines

The latest WTTC report offers guidelines for fostering inclusion and diversity in Travel & Tourism through supportive systems, safe spaces, agile systems and exemplary practices.

Inclusion and Diversity Guidelines

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